Automatic Call Distribution
Interactive Voice Response (IVR)
- Self service through Interactive Voice Response system
- Automated outbound survey applications
- Proactive out reaching (Voice, Email FAX) for alerts and update.
- Pin Code Authentication
- Voice Recognizing and Voice Authentication.
Computer Telephony Integration (CTI)
Reporting and Performance Management
- Consolidated reporting of Inbound, Outbound and Multimedia Integration in Contact Center.
- Call and Screen Reporting
- Quality Monitoring and Work Force Management
- Speech and Desktop Analytics
- eLearning and Training Management
- Computer Telephony Integration, Agent Screen Popup, Integration to CRM and Context Based Routing.
- Reporting, wall board and dashboard.
- Recording Call and Screen and Quality Monitoring